FAQs
Have a question? We've got an answer.
Click on any of the links below to read more about skin iD™. If you're unable to find what you're looking for below, please feel free to contact us.
account management
• Where do I make changes to my account?• How do I change my billing and/or shipping address?
• How do I check my order status?
• What is the money-back guarantee?
Product Information
• How do I order skin iD™ products?• How long will it take for me to receive my products?
Skin Evaluation
• How did you come up with these specific questions?My skin iD™
• Why are there some features to the site that I can't access?Skin iD™ experts
• How is Neutrogena Dermatologics™ related to Neutrogena?• Why did you conduct clinical trials for skin iD™?
Skin iD.com
• Why are there some features to the site that I can't access?• How do I post a question to the derm knowledge boards?
Returns & Exchanges
• How do I make a return?• What is the auto-refill feature?
FAQ Topics / Contact Us
•Who can I contact if I have more questions about skin iD™ products?• I need tech support help. How do I get it?
