Returns & Exchanges

Click to expand the answer.

How do I make a return?
 

If you purchased products from skiniD™ , we offer a 60-day money back guarantee on all introductory orders (from ship date indicated on the Return Section of your first Invoice).  If for any reason you are not completely satisfied, you can return the products back to skiniD™ for a full refund of the purchase price (less original shipping and handling fees), even if the products are empty. Shipping costs for any returns will not be reimbursed by skiniD™ .

To ensure proper processing of your return, simply follow the instructions below:

• Please contact our Customer Service Department at 1-866-742-0201 for additional information necessary to return order and to process credit.
• Complete the Return Section located at the bottom front of this invoice. Please indicate in the Return Section, the Reason Code as instructed by our Customer Care Expert. Keep the top section of the invoice for your records.
• When packaging the items, please do so in the original packaging and enclose the completed Return Section. To insure that your return remains eligible for a refund, please have the return package postmarked within 60 days from the Ship Date as indicated on the Return Section in the front the original invoice.
• Please note, when returning your introductory order, ALL three pieces of your skiniD™ regimen received with your original order must be returned to receive a refund.
• Please note that returning products will not automatically cancel your membership. To cancel your membership and your next Auto Replenishment kits, please refer to our Terms of Use or contact our Customer Care Experts at 1-866-742-0201 (Option 4).
• When returning the products, please use the following address:
  
  skiniD.com
  c/o Resolve Corporation
  Dept RET-SKINID
  1001 S. Trooper Road
  Norristown, PA 19403
  
  
• Upon receipt of the retuned products please allow up to 45 days to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles.

For more information, please call our Customer Care Experts at 1-866-742-0201 or visit our Customer Service page at www.skinID.com.

How do I cancel my skiniD™ account?
 

skiniD™ is exclusively available online at www.skinID.com and on the phone at 866.742.0201. By ordering your skiniD™ Introductory Regimen, you will be automatically enrolled into our skiniD™ membership program and will receive auto replenishments every 60 days.  

To cancel your membership please refer to our Terms of Use and contact our skin iD™ Customer Care Experts toll-free at 1.866.742.0201 or by email .

Please note that returning products will not automatically cancel your membership.
 

What is the auto-refill feature?
 

Your premium skinID™ membership comes with an auto-refill benefit, where your personalized regimen is automatically sent to you every 60 days to help you stay on track towards clear skin results. Your credit card will be automatically billed each time your regimen ships.
 

What is the money-back guarantee?
 

skinID™ is backed by a 60 day money-back guarantee on all skinID™ introductory kits. Simply try our products for 60 days. If you're not totally satisfied, return your products - even if they're empty - for a complete refund of the purchase price (less shipping and handling). To return your products, please call our skinID™ Customer Care Experts at 1.866.742.0201. Place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address as it appeared on the invoice. Allow 1-2 billing cycles from the day you return your package for your account to be credited.