Yes, but we will have to cancel your membership and reinstate you under a new email address for you to receive this new benefit. If you would like to change your membership to be charged $19.95 monthly instead of $39.90 every 60 days, please contact skiniD^® customer care at 1.800.333.0145.

Unfortunately, we cannot change your membership pricing back to the previous structure if you became a member after April 11, 2011. We apologize for the inconvenience.

We've recently made changes to our payment structure so that your skiniD^® membership payment is now processed monthly. If you are a customer with a 75, and 90 day auto-refill cycle, you will be charged $19.95 (plus S&H and tax when applicable) when you receive your kit, and the additional $19.95 30 days later. You will not be charged again until your next kit is shipped. This new pricing structure only applies to skiniD^® members enrolled on or after April 11, 2011.

Log in to your my skiniD^® page. Click on my account on the left-hand navigation bar. From there, you can change your account or personal information. You can also call a skiniD^® Customer Care Expert at 1.800.333.0145 or email skiniD^®.

Log in to your my skiniD^® page. Click on my account on the left-hand navigation bar. From there, select the auto-refill tab and click the shipping information check box. You can now update your shipping address for future orders. Don't forget to click submit before you log off to ensure that the updated address has been saved. You can also call a skiniD^®Customer Care Expert at 1.800.333.0145 or email skiniD^®.

You should have received an order confirmation email that contains a link from where you can track your package. Or, visit your my skiniD^® page to track your status.

No, skiniD^® does not offer overnight shipping. We offer standard 2-week shipping and priority shipping in approximately 7 business days.

Visit your my skiniD^® page and click on the forgot password link at the log in screen. You can also call our skiniD^® Customer Care Experts at 1.800.333.0145 or email skiniD^®.

As a skiniD^® member, you'll receive a supply of your personalized regimen every 60 days. You can also change your auto-refill preference by going to the my account link on your my skiniD^® page.

Yes, you can change your auto-refill settings to come every 60, 75, or 90 days.

You'll gain access to exclusive skiniD^® member benefits, including access to professional dermatologist support and special offers on skiniD^® products. What's more, you can review and edit your preferences, address, credit card information, and auto-refill frequency. Get your free skiniD^® membership now, just by taking a skiniD^® Evaluation and ordering your personalized regimen!

First, you'll need to be logged into your individual my skiniD^® page. If you are not currently a member, please take the skiniD^® Evaluation and order the personalized regimen recommended for you. Once you've done so, you'll be able to access the premium member benefits, including your own skiniD^® page. From your my skiniD^® page, choose my derm support from the side menu, and click ask-a-question. Also, please be sure to follow the skiniD^® user guidelines in the Terms of Use.

skiniD^® accepts American Express, Visa, Mastercard, and Discover credit card payments.

By starting your skiniD^® membership, you are expressly agreeing that we are authorized to charge you a monthly membership fee, any applicable tax and any other charges you may incur. In addition to the invoice amount an authorization hold for the amount of $1.00 will also be included when you first start your membership; this is simply to verify if your card has not expired, reported lost or stolen, or have other holds in place. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against your accounts. If you use a debit card to complete your purchase, your bank account may reflect a change in the balance. If you used a credit card the available credit limit will also include the charge for the authorization hold amount. When we process your order, we only capture the funds for the amount of your invoice plus shipping and handling you will not be charged for the amount of the authorization hold. This authorization hold will not reoccur during replenishment phases.

skiniD^® is backed by a 60 day money-back guarantee on all skiniD^® introductory kits. Simply try our products for 60 days. If you're not totally satisfied, return your products - even if they're empty - for a complete refund of the purchase price (less shipping and handling). To return your products, please call our skiniD^® Customer Care Experts at 1.800.333.0145. Place the merchandise in a box with your original invoice and send it to us. If you don't have your original invoice, make sure to include your name and shipping address as it appeared on the invoice. Allow 1-2 billing cycles from the day you return your package for your account to be credited.