FAQs
FAQ Topics / Product Information
Product Information
Click to expand the answer.
First, take the skiniD® Evaluation to get a regimen of products recommended just for you. Once you've completed the skiniD® Evaluation, you'll be taken to an Order Page, where you can purchase your products and receive your free, premium membership to access dermatologist support and more. You can also order over the phone at 1.800.333.0145.
We offer standard shipping as well as priority shipping. Priority shipping means your order will be processed on the same day that it was received and you should receive your order in approximately 7 business days.
In order to cancel your membership, please call our skiniD® Customer Care Experts at 1.800.333.0145.
Yes, skiniD® is safe, but you do need to be over 13 years old to use it.
Use of topical acne creams during pregnancy should be done with caution and only on the advice of a doctor. Topical salicylic acid and benzoyl peroxide has not been studied on pregnant women and the risks to the unborn fetus are unknown. If you are pregnant or trying to get pregnant you should consult your personal physician if you have any further questions regarding the safety of any products during pregnancy.
Unlike products you can buy in the store, skiniD® uses an exclusive, dermatologist-developed skiniD® care evaluation tool to create a personalized regimen recommendation for your specific skin type, acne needs, and lifestyle.
Please stop using the products immediately if you think you might be allergic. Please make sure to call your doctor or dermatologist and see them in a timely manner. Please also call our customer service number at 1.800.333.0145 and advise them of any issues you may be having. skiniD® offers a 60 day 100% money back guarantee if you are not 100% satisfied with our products.
If, for any reason, you're not happy with your personalized regimen, simply return your skiniD® products within 60 days and get a full refund (less shipping & handling charges). Contact skiniD® Customer Care Experts at 1.800.333.0145 for more details or check out our skiniD® Return Policy.
Your dermatologist-developed skiniD® regimen was created just for you, based on your unique answers to our proprietary skiniD® Evaluation. Each of our regimens has undergone rigorous clinical research and testing. Because your skiniD® regimen was created by Neutrogena Dermatologics experts, we're confident about the clear skin results you'll see. If you'd like to learn more, please feel free to contact our skiniD® Customer Care Experts at 1.800.333.0145.
Please contact our dedicated skiniD® Customer Care Experts at 1.800.333.0145 24 hours a day, 7 days a week, or visit your personalized my skiniD® page to post questions for professional dermatologists.
Yes! Just call 1.800.333.0145 or visit your personalized my skiniD® page to see the latest products recommended to complement your personalized regimen.
If you'd like to place a special order for one product, please call our skiniD® Customer Care Experts at 1.800.333.0145.
The skiniD® toner and all cleansers are 4.0 FL OZ (118ml). The anti-acne treatment, moisturizer and hydrators are 2.0 FL OZ (59ml). There are 60 pads each 2.2in (5.5cm) in diameter. The blemish fighting Concealer both medium and light are 0.05 oz (1.4g). The SPF 15 is 1.7 OZ and the free spot treatment is 0.5 FL OZ (15mL).
skiniD® have been tested on a variety of skin types, ages, and ethnicities. Please contact your personal physician if you have concerns about using skiniD® products. Please note that you must be over 13 years of age to use skiniD® products.
Since skiniD® is available without a prescription, it's not required to undergo the FDA approval process. However, the FDA does have guidelines for over-the-counter products, which we've followed stringently. What's more, Neutrogena Dermatologics has conducted clinical trials, which have proven skiniD® to be safe and effective.
skiniD® has been clinically proven to perform better and faster than Proactiv. From reducing your current acne to preventing future breakouts, skiniD® works because it's made to match your individual skin needs. For more incredible results, visit our skiniD® clinicals section.
Your skiniD® regimen delivers active ingredients at just the right concentration and in just the right forms. skiniD® combines the power of proven ingredients such as Benzoyl Peroxide and Salicylic Acid. Benzoyl Peroxide kills acne causing bacteria, helps dry excess oil (sebum), and works as a peeling agent for increased skin turnover to clean pores. The Salicylic Acid goes deep into pores to make the excreted sebum less sticky, thereby preventing the plugging of pores.
